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Conditions of Use

1. General

The following Terms and Conditions apply to all transactions and all orders are made subject to your acceptance of them. Please read them carefully before placing your order as your order will be accepted strictly on the understanding that you accept these conditions of sale. Nothing in these Terms and Conditions shall affect your statutory rights.

2. Trading Name

All orders are placed with Medusa Apothecary (the "Company").

3. Prices

Prices are quoted by the Company in £ Sterling exclusive of delivery charges, which shall be as ruling at the date of our acceptance of the order. The Company reserves the right to invoice the goods at the price ruling at the date of despatch. An order acknowledgement reference number will be given to you when your order is accepted and any items, which are out of stock, will be notified to you by telephone or e-mail.

The company reserves the right to revise prices and details without notice. Promotional offers at are subject to availability.

All prices are inclusive of VAT.

4. Delivery

Delivery will be charged at the rate ruling at date of order. All orders received will be despatched on the next working day subject to availability. Out of stock items will be delivered within 5 - 10 working days, unless otherwise stated by a member of Medusa Apothecary. Delivery will be to a UK or Channel Islands address only. All goods must be signed for by an adult aged 18 years or over, and if no one is available at the address at the time of delivery, the goods will be retained by the driver. Notification of the attempt to deliver will be left by the Transport Company. A further two attempts to deliver will be made but thereafter the goods will be returned to us.

Please note that delivery can take place any time up to 5.30 p.m., unfortunately we are unable to offer timed deliveries.

5. Payment

Payment may be made online using payment via Visa, MasterCard, Maestro, American Express or Solo at the time of order.

The Company will make reasonable endeavours to ensure that your order and payment details remain secure. All credit and debit card payments are made through PayPal.

6. Guarantee

Each product carries its own manufacturers guarantee but if for any reason you are not completely satisfied please contact us on

7. Returned Goods

If goods are damaged in transit please notify us immediately by telephoning our Customer Support Department on 01305 259790. Details of how to return goods for any other reason can also be obtained by telephoning this number or by e-mailing Please have your order confirmation number available at the time of telephoning. Any refunds given will be made to your credit card account. Under no circumstances will a cheque, credit note or cash be issued by way of refund.

VAT Registration number GB 902128759

Copyright © 2017 Medusa Apothecary Ltd.  ::  01305 259790  ::
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